BPO Automation Group's Blog: November 2008

Which BPO Companies are the Hardest to Work for?

 I have been asked this controversial question many times in the last few years by my past customers. When asked this I somehow have absolutely no problem answering them without having any reservation. I might surprise some of you here by being point blank and straight to the point. Plus, you should know that I have officially fired companies that I found to be not worth the amount of frustration that they caused.

 Keep in mind that when I would talk about this and share my personal opinion and preferences it is based on my own first-hand experience with each company. I feel like I can back up my opinion well because of being able to work for over 30 BPO, REO and Asset mgmt companies. Thus I have no fear of sharing this with you, especially if it will help you avoid many of the headaches and frustrations that come with bending over backwards for companies that end up being more hassle then they are worth.

(Quick side note, I am a BIG believer in the fact that to be able to speak intelligently and have a rock-solid opinion about a specific point or topic one must do so by actually experiencing it themselves. This is what I will try my best to do here.)

 For me the following companies are hard to work for overall:

1. Proteck (They are a very slow paying company and their online forms are really long)

2. eMortgage Logic (They have multiple formats of their online BPO forms. The forms are very time-consuming and the QC process that is built into their online BPO forms is very cut and dry and just plain strict)

3. LandAmerica (Their online forms are time-consuming and their QC process is very cut and dry and just plain strict)

4. Rels Valuations (aka Corelogic, ACS, Valuation Support Services) They are a good company in some ways, but their BPO forms are very time-consuming and the QC process that is built into their online BPO forms is very cut and dry and just plain strict)

5. PCV-Murcor (The forms are very time-consuming and the QC process that is built into their online BPO forms is very cut and dry and just plain strict)

6. USA Valuation Services (I only did one order for them and had to fight to try to get paid, I never was paid, so I fired them!)

7. eValuation Solutions (They used to be a decent company and used to pay, but I had to fight to get paid for multiple RUSH orders I did for them, thus I fired them right after receiving payment. They have gone south in more ways then one, beware of them!)

Now for the very good news about these companies is that they DO pay (minus eValuation Solutions) and are companies with solid reputations, so if you can put up all of their quarks then you may have success with them. Plus, if you are still doing all of the data entry side of your BPO and REO orders by hand and have not heard about a way to automate your data entry side of your BPO orders then check out my newest eBook entitled, "All You Ever Wanted to Know About Automating Your BPO Orders."

Please feel free to comment, leave feedback and write about companies that you've found it difficult to work for too! I'd love to hear other about people's experience.

In my next blog I'll talk about which companies are on the TOP of my favorite's list to work for and why!

Thanks for reading!

 Nicole Ocean

 BPO Trainer/Realtor

 www.nicoleocean.com

 360-223-2482

Comment balloon 16 commentsNicole Ocean • November 24 2008 07:45PM
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