BPO Automation Group's Blog: April 2010

ARE YOU LOOKING AT BPO’S AS A ‘NECESSARY EVIL’ OR AS A PROFIT CENTER?

[By Steve Lorimer, BPOA] Many real estate brokers, maintaining a large quantity of REO listings, are frequently looking at their firm’s BPO’s as a cost item, a necessary evil needing to be accomplished every month to service their listings. Keeping focused on acquiring and servicing listings is a central function of many brokers today.

Yet, we have clients who, by choice, are ONLY doing BPO’s. They don’t want the REO or short-sale listings. Why you ask? Because they are making substantial income on a regular basis, with virtually NO OVERHEAD. They focus on BPO’s. Some of our clients are servicing over 1,000 BPO’s every month, some to service their listings, some that are assigned to them, and some that are being captured in the ‘broadcast’ order market.

Instead of looking at BPO’s as a cost, we’d like to suggest that BPO’s can be a huge profit center for many firms, with little overhead or supervision. Also, it is no secret that many of the broadcast BPO firms are ALSO choosing which agents to list properties with, based on their ranking. Thus, not only can the expenses associated with maintaining monthly reports to asset managers be off-set by fee BPO’s, but doing the BPO’s can also increase the volume of REO listings.

As you know, there are two ways to increase a firm’s net income: Increase volume and/or decrease expenses. If your firm is currently NOT focused on fee BPO’s, you are missing out on increased revenue. If your current clerical staff is only doing BPO’s to service your REO listings, you are missing out on an easy way to offset staff costs with income. If you could easily and without any significant increase in expenses generate additional income, would you consider it?

Being in the BPO automation software industry, we maintain relationships with individual agents ONLY doing BPO’s, some earning in excess of $10,000 each month. Working also with multi-state firms doing hundreds, if not thousands of BPO’s each month (and also doing REO’s) has provided us with valuable insight across the real estate industry.

You are cordially invited to contact us for proven methods, operational models, and insights that can significantly increase your bottom line. To conclude, there are three specific things that you may wish to consider…

1. Contact us for FREE consultation on how to offset expenses by income, remembering that it is not the size of the gross revenue that determines profitability, but rather, the net income that matters the most.

2. Let’s talk about our industry proven auto-accept technology that captures over 6000 orders currently for our clients each month, leading to stability of income and greater revenue potential.

3. Let’s also discuss our auto-fill software, which SIGNIFICANTLY decreases the amount of time it takes to complete a BPO, decreasing staffing costs and providing an opportunity to increase revenue due to faster (and more accurate) data processing.

We hope to hear from you soon. Our sales manager, Steve Lorimer, runs his real estate brokerage firm concurrently with his sale activities at the BPO Automation Group. As a real estate broker for 11 years, a mortgage broker for over 26 years, and a former home builder, Steve knows the real estate industry and has a wealth of experience to share. He can be reached at his direct phone, 360-739-5864, or by email at: steve@bpo-automation.com. Visit us online at www.bpo-automation.com for details.

Comment balloon 0 commentsNicole Ocean • April 23 2010 05:48PM
ARE YOU LOOKING AT BPO’S AS A ‘NECESSARY EVIL’ OR AS A PROFIT CENTER?
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